TarantulaCages.com Terms and Conditions
Visa, Mastercard, American Express, and Discover are currently accepted via PayPal. PayPal is a fast, secure way to buy from stores across the web.
Pre-payment by money order is acceptable. If you send a personal check, we will hold it for 14 days before processing the order. Please send a money order instead of a personal check. All shipments must be paid in advance.
All cage shipments will be shipped within 2 weeks via Fed Ex ground with tracking numbers provided (Alaska, Hawaii & Canada orders are shipped USPS) from Seattle, WA. Need it fast? Next Day or Second Day Air are available for an additional charge (you must contact me for these options).
Your satisfaction is very important to us! If you are unsatisfied with your purchase due to manufacturing or is not what you ordered, you may return it (you are responsible for shipping back and forth) for store credit, pending our discretion within 10 days.
If you ordered the wrong item, wrong size, or simply changed your mind, you may return your purchase for store credit, provided the returned item(s) are received back in their original packaging in "as-new" condition. When your return is received, you will be issued a store credit for the merchandise only. (Please note that you will be responsible for return shipping costs) Also, please note that Custom Made Orders cannot be returned.
You may NOT return the item if it has been scratched, modified, or has had any substrate, animals or any other such things placed in it.
Defective or damaged merchandise must be reported immediately by sending an e-mail within 24 hours of delivery.
Products damaged in shipping must be reported to the carrier and a claim must be filed prior to replacement.
NO REFUNDS ALLOWED -STORE CREDIT ONLY
CLICK HERE to contact me via email.
Your privacy is respected! When you submit personal information, such as your name, email address, and mailing address, we agree to protect this information from third parties at all times.